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Change your USB selective suspend setting If anything is picked up, select the appropriate action to fix or get more information about the error. Follow all of the on-screen instructions to identify any issues with your USB port or other related hardware.Look for the Hardware and Devices troubleshooter, then select it with your mouse and choose to Run the troubleshooter.Scroll down and choose Troubleshoot from the menu on the left-side pane.Open the Settings application using the Windows + I keyboard shortcut, or the gear icon from your Start menu.Run the Hardware and Device troubleshooter Wait for the system to recognize all hardware changes, then plug your USB in again to check if it works now.Using the header menu, click on Action, and then select Scan for hardware changes from the menu.Uninstall the problematic USB device using the steps in Method 1.Click the Save changes button and restart your device.If it is, click on the box to remove the checkmark. Make sure that the box next to Turn on fast startup (recommended) is not checked. Look under the Shutdown settings section.

This will require you to give administrative permission, which may mean entering your admin password.

Click on the Change settings that are currently unavailable link.

Click on the Choose what the power buttons do link on the left-side of the window.

Change your view mode to Large icons in the right-hand corner of the window, then select Power Options from the list of items.

(This app is not to be confused with the new Settings.) This is going to launch the classic Control Panel in a separate window.

Type in “ control ” without the quotations marks, then hit the OK button.

It’ll automatically reinstall the drive correctly, which may help you get rid of the error you’ve been receiving.

When the uninstallation is complete, reboot your system.

Follow any on-screen instructions to remove the device.

Right-click on the selected USB device and choose Uninstall from the context menu.

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Expand the Universal Serial Bus controllers section, then select the Unknown USB Device (Device Descriptor Request Failed) from the list.This is going to launch the Device Manager in a separate window. Type in “ devmgmt.msc ” without the quotations marks, then hit the OK button.Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.

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Uninstall the USB Driver in Device Manager

However, if the USB starts working, try looking into replacing your charger. If this method doesn't fix the USB device error, you can rule out the power supply as a cause. Then, plug in the USB device to see if your system recognizes it. Simply disconnect all charging cables from your laptop until your computer is only running on its integral battery.

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Warning : Only attempt this method if you’re using a portable device, such as a laptop.įor some reason, temporarily unplugging your power supply and then connecting the problematic equipment into your computer may fix the Unknown USB device issue on Windows 10. Each upcoming method aims to fix software issues, meaning that it’s problems unique to your computer’s operating system. Look for repair or a replacement.Īfter testing these two things, you can conclude whether or not to proceed with the steps below.

However, if the device still doesn’t work, it’s highly likely that it’s broken. If it works on a different computer, you’re most likely dealing with a system issue on your own. Try using the same hardware on a different computer and see if the device itself has any issues. We recommend either marking this port as not functioning, or immediately looking into replacing it. If the device is suddenly working, then the USB port you originally used is most likely broken. Here are two easy ways to test if this is the case, which can easily prove whether you need to look into getting your computer restored or can proceed with the methods below to fix system-originated issues. There’s a possibility that you’re unable to use your USB device due to a hardware issue, meaning that the problem lies within your computer and not the operating system. Let’s not waste any more time and get to troubleshooting. Our article focuses on resolving the Device Descriptor Request Failed (Unknown USB device) issue in a timely manner, no matter what caused it. The issue at hand can be caused by either hardware or system-specific problems.

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This is a problem when you’re trying to use things such as a USB flash drive, memory card, Android device, game controller, or anything that plugs into your USB port. When you encounter this error message, you’re essentially told that the computer is unable to use the specific USB device connected. One of these common issues is the “ Unknown USB Device (Device Descriptor Request Failed) ” error that shows up in the Device Manager.

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Windows 10 Home users have been reporting issues when connecting and using a USB device on their computer.